Privacy Policy
Last Updated: September 16, 2025
1. Introduction
Welcome to Need2Vents (“we,” “our,” “us”). Our website is located at https://need2vents.com/ (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, request a quote, or use our services.
By using our Site and services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us and automatically when you use our Site.
Information You Provide Voluntarily:
When you fill out a form on our Site to request a quote, contact us, or schedule a service, we collect the following personal information:
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Personal Identifiers: Your full name, email address, and phone number.
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Service Information: Your home or business address required to provide our services (e.g., dryer vent cleaning, duct cleaning).
Information Collected Automatically:
When you visit our Site, we automatically collect certain device and usage information through cookies and similar technologies. This may include your IP address, browser type, operating system, pages you view, and the dates and times of your visits.
3. How We Use Your Information
We use the information we collect for the following business purposes:
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To provide, schedule, and invoice for our services.
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To communicate with you, respond to your inquiries, and provide customer support.
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To send you information and updates about your service appointment.
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For marketing purposes, to send you promotional communications about our services, special offers, and blog updates (you may opt-out at any time).
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To improve our Site and services.
4. How We Share Your Information
We may share your personal information with the following categories of third parties:
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Service Providers: We share your data with GoHighLevel, a third-party customer relationship management (CRM) and marketing platform, to manage our communications, scheduling, and customer data effectively.
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Legal Obligations: We may disclose your information if required to do so by law, such as to comply with a subpoena or other legal process, or to protect our rights, property, or safety.
We do not sell, rent, or trade your personal information to third parties for their promotional purposes.
5. Your Choices and Rights
Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email we send you.
Access, Deletion, and Data Rights: If you are a California resident, you have rights under the CCPA, including the right to know what personal information we have collected about you and to request the deletion of your personal information. To exercise any of these rights, please contact us at need2vents@gmail.com.
6. Data Retention
We will retain your personal information indefinitely to maintain ongoing service records, facilitate future service requests, and for historical and legal record-keeping purposes, unless you specifically request its deletion.
7. Cookies
Our Site uses “cookies” to enhance User experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
8. Children’s Privacy
Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Need2Vents
523 Sylvan Ave, 5th Floor
Mountain View, CA 94041
USA
Email: need2vents@gmail.com
Who we are
Suggested text: Our website address is: https://need2vents.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
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